- Category: server setup
Live chat enables your company to effectively engage website visitors in real-time and respond to their questions.
With the right software, your company will drive additional sales and improve customer satisfaction by gaining key visitor insights and instantly connecting with site visitors when they need you.
Reporting is the primary tool needed to ensure your live help service is successful. It is absolutely critical for making marketing and customer service decisions, and yet few, if any, competing vendors offer quality reporting. Live Reporting gives you the information you need to make the right decisions and enhance the website experience for your audience, ultimately making your company more successful.
If you want the consumer to feel like they are being treated as special individuals, and companies can do this by connecting with them at the right time through the right channel